Clear Exchange and Return Terms
If an item does not suit you or you discover a problem after receiving it, contact us — we will help you through the exchange or return process.
When an Item Can Be Returned
For items of proper quality, the main return conditions must be met.
The item must be new, with no signs of installation, use, mechanical damage or contamination.
Exchange or Return
You can contact us if the item does not suit you in terms of size, specifications, contents or other parameters.
Our manager will clarify the details and, where possible, help you select another item that better meets your needs.
Contact Us
If you discover a manufacturing defect, damage or a discrepancy with your order, please let us know.
• replace it with a similar item;
• refund the payment;
• another agreed solution.
How to Return an Item
Two return options are available.
Return to the Store
You can return the item directly to our store in Kyiv. Before visiting, we recommend confirming the details with our manager.
Return by Carrier
After prior agreement with our manager, the item can be sent back via a delivery carrier.
Return Shipping Costs
Return shipping is paid by the customer unless otherwise agreed separately.
The cost is determined by the carrier's rates and depends on the weight and dimensions. As a reference, it is approximately UAH 135.
Return Processing
After receiving the item, we check its condition, completeness and compliance with the return conditions.
Return processing and refund may take up to 14 days after we receive the item and confirm that it is eligible for return.
When a Return May Not Be Possible
We may refuse an exchange or return if the item does not meet the return conditions.
Prepare a Few Details
Important Before Installation
Before installation, always check that the item matches your order, is complete and has no damage. Engineering plumbing products require careful selection, so if needed, contact us for advice before purchasing.